Significant improvement in new vehicle quality over past 5 years: J.D. Power

Singapore, 30 November 2017: The J.D. Power 2017 India Initial Quality StudySM (IQS) reveals that problems reported per 100 vehicles by new-vehicle owners has declined significantly over the past five years, except in areas related to heating, ventilation and cooling (HVAC).

Overall, initial quality averages 95 PP100 in 2017, which is an improvement from 115 PP100 in 2013. All problems are summarized as the number of problems per 100 vehicles (PP100), with lower PP100 scores indicating a lower incidence of problems and, therefore, higher initial quality.

Problems in engine and transmission remain the most frequently reported issues, but there has been an improvement of 9 PP100 in the last five years (39 PP100 in 2013 vs. 30 PP100 in 2017). Problem reporting has either remained the same or has improved in all other categories except HVAC, with new-vehicle owners reporting more problems related to the quality of air conditioning effectiveness, compared to five years ago (22 PP100 in 2017 vs. 15 PP100 in 2013, respectively).

With lighter power trains, engine, noise and vibration-related issues have declined considerably.

While both petrol and diesel models have shown strong improvements in initial quality since 2013, the rate of improvement for diesel models is much higher at 37 PP100, compared with petrol models, which have improved by 8 PP100.

The number of problems reported in the audio, entertainment and navigation category in 2017 remains the same as in 2013; however, the type of problems reported by new-vehicle owners in 2017 are increasingly focused on difficult to understand/ use of Bluetooth, hands-free communication, touch screen displays and navigation.

Owners who received detailed explanations on the operation of their vehicle features at delivery report fewer problems than those who do not (95 PP100 vs. 103 PP100, respectively).

In terms of rankings, the Hyundai Grand i10 ties with Ford Figo Next Gen (71 PP100 each) for highest rank in the Upper Compact segment; the Hyundai Verna ties with Honda City (70 PP100 each) for highest rank in the Midsize segment; and the Hyundai Creta ties with Maruti Suzuki S-Cross (76 PP100 each) for highest rank in the SUV segment.

The Maruti Suzuki Alto 800 (103 PP100) and Maruti Suzuki Wagon R (85 PP100) rank highest in the Entry Compact and Compact segments, respectively.

Toyota also receives awards in two segments: the Etios (56 PP100) in the Entry Midsize segment and the Innova Crysta (77 PP100), in its debut year, in the MUV/ MPV segment.

The Volkswagen Polo/ Cross Polo/ Polo GT (69 PP100) ranks highest in the Premium Compact segment.

The 2017 India Initial Quality Study (IQS) is based on responses from 8,578 new-vehicle owners who purchased their vehicle from November 2016 through July 2017. The study includes 83 models from 17 makes and was conducted between May-September 2017, across 40 Indian cities.

The study measures problems experienced by new-vehicle owners during the first two to six months of ownership and examines more than 200 problem symptoms in eight problem categories (listed in order of frequency of reported problems): engine/ transmission; heating, ventilation and cooling (HVAC); driving experience; vehicle exterior; features, controls and displays; vehicle interior; audio, entertainment and navigation (AEN); and seats. 

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