Volkswagen Polo ranks highest in J.D. Power Initial Quality Study in the Premium Compact segment
Volkswagen Polo retains its highest rank for 2017 in the Premium Compact segment, in the latest results from J.D. Power 2017 India Initial Quality Study (IQS). The Volkswagen Vento moved up a place to 3rd rank from 4th in 2016 in the Midsize segment.
The 2017 India Initial Quality Study (IQS) is based on responses from over 8,500 new-vehicle owners who purchased their vehicle from November 2016 through July 2017. The study was fielded from May through September 2017 in 40 cities across India. The study measures problems experienced by new-vehicle owners during the first two to six months of ownership and examines more than 200 problem symptoms in eight problem categories (listed in order of frequency of reported problems): engine/ transmission; heating, ventilation and cooling (HVAC); driving experience; vehicle exterior; features, controls and displays; vehicle interior; audio, entertainment and navigation (AEN); and seats.
The Volkswagen Polo was reported by its customers with only 69 PP100 (problems per 100 cars) which was notably lower than its segment average of 95 PP100. The Volkswagen Vento was reported with 73 PP100 while its segment average was 83 PP100.